Refund Policy and Cancellations

Introduction

"Synamate Technologies Pvt. Ltd. " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Synamate and are unhappy with the product received, you may

be eligible for a refund/partial refund if requested within 7 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

Refund must be requested in writing by contacting [email protected]

Request of refund must be made within 7 days of the original purchase date

Hard goods must be returned to Synamate immediately, according to the instructions you will receive once contacting [email protected] as directed in step 1.

The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Synamate Technologies Pvt. Ltd. sole, reasonable discretion.

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

Refund must be requested in writing by contacting [email protected]

Request of refund must be made within 7 days of the original purchase date

If the customer decides to cancel the subscription within 7 days after taking the subscription with us, then refund is possible upon raising the request to [email protected]

If the customer decides to cancel the subscription after 7 days, we may or may not approve the refund and customer can continue to use our platform will the end of billing period. Refunds are processed within 7-14 business days and the mode of refund will be the same as the mode of payment. I.e. You will get back your funds back on your original payment method or we will request you your bank details so we can send amount faster sometimes by deducting the payment gateway fees.

Synamate is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Synamate at [email protected] for any questions related to our policy, or simply to let us know how we can help.

Our Address:

Synamate Technologies Pvt. Ltd.

F205, Hiline Complex,

Road No.12, Banjarahills,

Hyderabad.

500034